Section 1
Introduction
This Privacy Policy explains how we collect, use, share, store, and protect personal data when you use Battery Truth, including our website, checkout flow, account area, and battery report experience.
Battery Truth is designed to help used EV buyers and sellers understand battery health in practical terms, and this Policy is intended to match that product model.
Section 2
Controller
The controller for your personal data is the legal entity operating Battery Truth: [Company Name], registered at [Registered Address]. For privacy questions, contact [Privacy Email].
Section 3
Personal data we collect
We collect information you provide directly, such as your name, email address, account details, payment-related details, vehicle inputs, report uploads, support messages, and any other content you submit while using the service.
We may also collect technical and usage data automatically, such as IP address, device and browser information, log data, cookie data, and usage counters needed to operate the service and enforce access limits.
| Data category | Example data | Purpose |
|---|---|---|
| Account | Name, email, authentication data, user segment (buyer or seller) | Create and secure your account, personalize the experience |
| Billing metadata | Invoice details, payment processor references, transaction IDs (not full card numbers) | Process payments, issue invoices, meet tax and accounting obligations |
| Vehicle and report inputs | Licence plate, VIN, model, mileage, state of health, uploaded reports | Generate and deliver battery interpretation reports |
| Technical and usage data | IP address, device and browser info, log data, essential cookies | Operate the service, prevent fraud, enforce fair use, improve reliability |
Section 4
How we use personal data
We use personal data to create and deliver battery interpretation reports, manage buyer access passes and seller credits, process payments, enforce soft caps and fair-use controls, prevent fraud, provide customer support, and meet legal obligations.
We also use aggregated or minimized usage data to improve product quality, reliability, and security.
Section 5
Legal bases
We process personal data where this is necessary to perform a contract with you, to comply with legal obligations, to pursue legitimate interests such as security and abuse prevention, and, where required, with your consent for non-essential cookies and similar technologies.
Where we rely on legitimate interests, those interests may include running the service, protecting it from misuse, and improving it responsibly.
Section 6
Cookies and similar technologies
We use essential cookies and similar technologies to keep the service secure, support login sessions, and make checkout and report access work properly.
We may also use privacy-friendly or cookieless analytics to understand general usage patterns without relying on advertising tracking.
Where we use non-essential cookies, we will ask for your consent through a cookie banner or preferences tool before setting them.
Section 7
Sharing personal data
We share personal data only with service providers that help us operate Battery Truth, such as hosting providers, authentication providers, payment processors, email delivery services, analytics providers, and error monitoring tools.
We do not sell personal data to advertisers.
If we transfer personal data outside the European Economic Area, we will use appropriate safeguards such as standard contractual clauses or equivalent measures.
Section 8
Retention
We keep account data until you delete your account, plus a short period for operational, backup, and legal purposes.
We keep payment, billing, and accounting records for as long as required by tax and accounting law.
We keep vehicle inputs, report data, and support records only as long as needed to provide the service, resolve disputes, prevent fraud, and meet legal obligations, and we will delete or anonymize them within 30 days after account deletion unless we must keep them longer for legal reasons.
We keep logs and analytics data only for a limited operational period and seek to minimize or anonymize them wherever practical.
| Data type | Retention |
|---|---|
| Account data | Kept until you delete your account, plus a short operational and legal buffer |
| Payment, billing, and accounting records | Kept as long as required by tax and accounting law |
| Vehicle inputs, reports, and support records | Deleted or anonymized within 30 days after account deletion, unless longer retention is required by law |
| Logs and analytics | Kept only for a limited operational period; minimized or anonymized where practical |
Section 9
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to processing, and receive a portable copy of your personal data, subject to legal limitations.
Where processing is based on consent, you may withdraw that consent at any time.
If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority, including the Dutch Autoriteit Persoonsgegevens if that is the relevant authority.
Section 10
Security
We use reasonable technical and organizational safeguards designed to protect personal data, but no internet service can guarantee complete security.
Section 11
Children
Battery Truth is not intended for children, and you must have the legal capacity to enter into a binding contract to use the paid parts of the service.
Section 12
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of the page and provide additional notice where appropriate.
Section 13
Contact
For privacy questions or requests, contact us at [Privacy Email].